White Collar Factory

Address of Building

White Collar Factory 1 Old Street Yard London EC1Y 8AF

Getting Here

Map Link

​Local Amenities and Discounts

Street Sensation
Open Table


Building Manager/Security

Graham Jones - Building Manager

Mobile: 007590 964 082 Monday - Friday 8.00am - 6.00pm

Email: buildingmanager@whitecollarfactory.com

Graham Jones, the Building Manager is your first point of contact at the White Collar Factory. He will ensure the smooth running of the building and can be contacted anytime Monday to Friday 8.00am – 6.00pm.

If you have any queries not answered by the Building Manager, please contact the Portfolio Manager.

Kevin McMahon - Security Manager

Office Number: 0207 250 3961 Monday - Friday 8.00am - 6.00pm


Demi Miller, Jade Saunders, Peap Woolerton & Lucy Battle

Tel. no: 0207 336 6128

E-Mail: reception@whitecollarfactory.com

Demi, Jade, Peap & Lucy are here to meet and greet visitors, and when requested will inform your receptionist of the arrival of a visitor. Deniz, Reni & Demi also very knowledgeable about the local area and can guide you in choosing restaurants, hotels, shops etc. Please see them for more details.

The reception is staffed Monday to Friday 7.00am – 7.00pm. Out of hours the security staff will take over these duties.

Portfolio Manager

Gemma Norman

Switchboard: 0207 659 3000 Monday - Friday 9.00am - 5.30pm

DDI: 0207 440 3914

Mobile: 07872 127662

Email: Gemma.Norman@derwentlondon.com

​Visitors and Deliveries

Visitors and Deliveries

Pre-Booking Visitors

Tenants can book in a visitor by logging onto the building visitor management system. Information about tenant online visitor booking can be provided by the building management team. The building operates a bespoke visitor management system.

Visitors can be emailed an electronic visitor pass when a meeting is arranged. The electronic visitor pass will contain important building, health and safety, and meeting information, and a QR code for access. The QR code can be presented by the visitor on their mobile phone. On arrival visitors with an electronic visitor pass should:

• Report to a member of the team at the reception desk, or to one of the mobile receptionists located in the reception area.

• Present the visitor pass on their mobile phone to the QR code reader at the reception desk or mobile receptionist. A printed version of the pass can also be scanned.

• Once the code is scanned the visitor is signed in and a notification can be sent to the visitor’s host.

• The visitor can then proceed to the turnstiles and use the QR code to gain access through the lanes to a designated lift and the required floor. Alternatively visitors may wait in reception until collected by their host.

• A member of the reception or security team will be on hand to help with access through the turnstiles and into the lift.


Visitors Without a Visitor Pass

Visitors without a pre-arranged visitors pass should sign in with a member of the reception team where they will receive a paper visitor pass and wallet. On arrival visitors without a pre-booked visitor pass should:

• Report to a member of the reception team at the reception desk, or to one of the mobile receptionists located in the reception area.

• The reception team will book the visitor into the building and issue a visitor pass with a QR code. The visitor’s host will be contacted.

• Once booked in the visitor can then proceed to the turnstiles and use the QR code to gain access through the lanes to a designated lift and the required floor. Alternatively visitors may wait in reception until collected by their host.

• A member of the reception or security team will be on hand to help with access through the turnstiles and into the lift.

Couriers / Deliveries

All couriers should deliver packages to the loading bay. Courier deliveries will be signed for by the loading bay team, entered onto the OmniPost system, and delivered by the postal runner at the next scheduled delivery. If you need a delivery more urgently, the package can be collected directly from the loading bay. You will receive an email notification once the package has been logged onto the OmniPost system by the team.

The loading bay entrance is located on Mallow St. All deliveries to the building should be made via the loading bay. For tenant access the loading bay and post room are accessible from the court yard, or internally from the goods lift lobby at ground floor level.

For internal access, the route to the loading bay and post room is access controlled. Any tenants that require access to the post room as part of their role, should contact the security manager to discuss.

To allow the safe and efficient management of vehicles loading and offloading into the loading bay, all large deliveries and collections should be booked in advance with the loading bay team. The team operates an online booking system. 48 hours’ notice is usually required to allow a delivery/collection slot to be booked in. Please contact the post room team to make a booking. They can be emailed at postroom@whitecollarfactory.com


Access and DDA Facilities

Disabled Toilet

There are disabled toilets located on each floor on each core.


The building lifts are fully compliant for DDA requirements.

There are refuge points for disabled personnel in all fire lobbies on all staircases.  Please see your fire evacucation safety management plan for further details.

Bicycle Stores and Showers

Bicycle Stores

There are 276 secure cycle racks located in the basement floors. Access to the cycle area is through the dedicated entrance at street level on Mallow St. The entrance to the cycle area is access controlled. Access is available 24/7. Cyclists will be provided with access on their building pass to allow secure entry into the cycle store area. If a member of your team requires access theFM/office manager should email the security team to make a request.

Each occupier will be allocated a maximum number of cycle access passes based on floor space occupied, to manage amongst their own staff. This is aimed at providing a fair and even allocation of cycle racks across all occupiers. The building management team can provide more information on each allocation.

Basement Showers & Lockes

There are 26 male and female shower cubicles with a private changing area in the basement floors located adjacent to the cycle storage area. Access to the showers is via the cycle area and the lower ground (Basement 1) lift lobby.

The showers are accessible 24/7 and available only to staff members with the required access on their access card. If access is required your FM/Office Manager should contact the security team with a request, providing details of the staff member.

There are 276 lockers with an integrated heating system to dry clothing and equipment. The lockers are located in basement level 1 and 2 adjacent to the shower and cycle areas. Each tenant will be allocated a number of lockers to manage amongst their own staff. The building management team will advise each FM/Office Manager of the allocation.

There are an additional 42 lockers for storing Brompton Bikes.


There is no parking available onsite. There is a drop off/pick up bay located off the Mallow St loading bay driveway for short term stay only.

There will be one disabled parking space located on Mallow Street.

CCTV and Access Control


The CCTV is a web based digital system that can be viewed and recorded in real time.  CCTV cameras are located around the building to monitor all access points.

All landlord's controlled external doors are alarmed.

Access Control

The access control is controlled by ACT Win Pro (Access Control Technology) and monitored 24 hours a day.


There is an onsite day time cleaning team providing cleaning services throughout the common areas of the building, including cleaning of toilets, basements showers, and courtyard, and replenishing of toilet consumables.

The team is supported by an evening cleaning team every week night. To log any cleaning issues relating to the common areas of the building, please contact the reception team via email of via the WCF tenant app.

Dry Cleaning

A dry cleaning collect-and-return service is available onsite from Laundry Republic via lockers located on the lower ground floor. Tenants can conveniently drop off items for cleaning in any of the available Laundry Republic lockers and place an order simply by sending an email or SMS. Users need a £1 coin to secure the locker and should keep hold of the key until their items are returned to the same locker usually 2-3 days later. Payment is taken automatically and a next day service is available on request.

Further details of the service can be obtained from the reception team.

To use the service each individual user will need to create an account. Collections can then be arranged and paid for online through the Laundry Republic website. Accounts can be set up at www.laundryrepublic.com.

Common Areas

The main reception, lift lobbies, stairways, terrace lobby and other external areas within the building have been designated as common access areas.  Fire regulations do not allow these common areas to be utilised for storage, display or other activities in connection with their business.

There is also a running track on level 16 is available to all tenants. Access to level 16 is controlled, however, all building users may have access added to their cards. To ensure the safety of users there is a limit to the number of runners that can use the track at any one time.

During peak times the numbers will be managed via a booking in system. Standard track running rules will apply - for details of running track rules, contact the reception team.

Shower, toilet, and locker facilities are also available at this level.


Passenger Lifts

There are 8 passenger lifts available from the main reception lift lobby serving the upper floors. 4 lifts service the lower rise floors (Basement 2 to floor 8), and 4 lifts service the upper floors (Basement 2, Ground, floors 8-15). There is also a shuttle lift serving Basement 2 to Ground floor.

The main passenger lifts are controlled by a destination-dispatch system. The lifts are linked to the buildings access control system, so each tenant will have their own floor details programmed onto their building pass to allow the lifts to travel directly to the required floor. This access level can also be applied to visitors.

When entering the lift lobby through the turnstiles, the display panel on the turnstile will advise the user of which lift to go to for access to the required floor. There will be a security guard located in the ground floor lift lobby to assist this process at all times during the week.

Goods Lift

Use of the goods lift is controlled by the building access control system. There is an access reader at ground floor to allow users to call the lift, and a reader within the lift car to request access to a specific floor. If use of the goods lift is required as part of your role, your FM/Office Manager should contact the security team to request access to be added to your building pass.

Smoking Policy

Smoking is not permitted anywhere within the curtilage of the building. This includes smoking and recharging of electronic or E-cigarettes.


There are male and female toilets and disabled toilets on each floor.

If you have any issues with the cleanliness or facilities, please contact the Buidling Manager or the Reception team.


There is a free landlords Wi-Fi provision throughout the building, covering all common areas including the ground floor reception and café and the rooftop area.

For password and set up details, contact a member of the reception team.

ICT Provision

Blown fibre tubes have been pre-installed into the building by Virgin, Colt, and Openreach. There are two separate entry points for fibre into the estate from each supplier, and from two individual supply points. This allows tenants the opportunity to build in resilience to IT provision if required.

To arrange provision of fibre services to any of these providers, the respective account manager should be contacted. Contact details for each manager are available from the building management team.

​Health & Safety


Annual Fire Risk Assessments and General Risk Assessments are carried out annually by Derwent London's Health & Safety Team, relating to the landlord's areas only.  To request a copy of the Risk Assessments please enquire with the Building Manager or the Derwent London Managment Team.  Every tenant is responsible to conduct these Risk Assessments for their own premises.

It is important for everyone at the building to know the fire evacuation procedures in the event of an emergency.  The procedures are below for information.

Should you have any questions relating to the landlord's risk assessments or fire evacuation procedures, please contact Derwent London's Health & Safety Team directly - James.Scully@derwentlondon.com

Fire Evacuation Procedures



Derwent London Sustainability Policy

Sustainability is very important for our business.  Although we always seek to design and deliver buildings which are sustainable and efficient to run, rigorous management is still required in order to maximise performance and deliver the potential savings of which the buildings are capable.  Coupled with this we believe it is important to engage proactively with you, our tenants to assist in helping you to operate your spaces as efficiently as possible, thereby making our management efforts even more effective.

To help with this we have included various pieces of information which you might find useful.  These range from Green Travel Plans for your building, information on Green Forums and how to get involved through to cycle maintenance programmes and facilities.

Should you wish to discuss further any aspects with regards to sustainability in your building or space please speak to your Building Manager or contact the Derwent London Sustainability Team directly – sustainability@derwentlondon.com or visit http://www.derwentlondon.com/sustainability/

Refuse and Recycling

Where the landlord is responsible for the refuse collection at the property, attach is a schedule from the BPR Group listing the materials that can be recycled. 

Secure Paper are part of the BPR Group and can arrange for IT and electrical items to be recycled or reused.  Please see their leaflet for further information.

Recyclable Materials

Secure Paper

Green Travel and Survey

Derwent London is committed to a cleaner, greener environment for our employees, tenants and others around us and this extends right through to how we travel. 

We ask you to encourage your staff to use sustainable means of transport to, from and during work and hope you can help in promoting sustainable travel.  Please see Derwent London's Green Travel Plan.

Derwent London Green Travel Plan

Energy Use and Efficiency Audit

The Energy Savings Opportunity Scheme (ESOS) is the latest piece of EU energy efficiency legislation which has been introduced by the Department of Energy & Climate Change (DECC). ESOS introduces the requirement to undertake a mandatory programme of energy audits for ‘large enterprises’, which, as a tenant of ours, might include you.  Please see attachment for further information.

Energy Savings Opportunity Scheme

​Works and Alterations Procedures

News/​Building Update


There are no building updates at present.